{"id":9154,"date":"2026-04-01T08:14:18","date_gmt":"2026-04-01T06:14:18","guid":{"rendered":"https:\/\/www.donsp.sk\/donsp\/?p=9154"},"modified":"2026-04-01T08:14:33","modified_gmt":"2026-04-01T06:14:33","slug":"vyhodnotenie-dotaznikov-spokojnosti-pacientov","status":"publish","type":"post","link":"https:\/\/www.donsp.sk\/donsp\/vyhodnotenie-dotaznikov-spokojnosti-pacientov\/","title":{"rendered":"Vyhodnotenie dotazn\u00edkov spokojnosti pacientov"},"content":{"rendered":"\n<p><strong>V\u00e4\u010d\u0161ina pacientov by na\u0161u nemocnicu odporu\u010dila . <\/strong><strong>Vypl\u00fdva to z prieskumu spokojnosti pacientov s poskytovanou zdravotnou starostlivos\u0165ou, ktor\u00fd <\/strong>v roku 2025 realizovala nemocnica. Cie\u013eom bolo z\u00edska\u0165 sp\u00e4tn\u00fa v\u00e4zbu od pacientov a identifikova\u0165 oblasti, v ktor\u00fdch sa m\u00f4\u017eeme \u010falej zlep\u0161ova\u0165.<\/p>\n\n\n\n<p>Pacienti mali mo\u017enos\u0165 anonymne vyplni\u0165 dotazn\u00edk v papierovej forme na ambulanci\u00e1ch, oddeleniach a p\u00f4rodnici, alebo elektronicky prostredn\u00edctvom webovej str\u00e1nky \u010di QR k\u00f3dov umiestnen\u00fdch na pracovisk\u00e1ch.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Ambulantn\u00e1 starostlivos\u0165<\/h2>\n\n\n\n<p>V roku 2025 bolo na 21 ambulanci\u00e1ch vyplnen\u00fdch celkovo 231 dotazn\u00edkov (z toho 37 elektronicky).<\/p>\n\n\n\n<p>Naj\u010dastej\u0161\u00edm d\u00f4vodom v\u00fdberu ambulancie bolo odpor\u00fa\u010danie lek\u00e1ra alebo zn\u00e1mych. V\u00fdznamn\u00fa \u00falohu zohrali aj pozit\u00edvne recenzie a dostupnos\u0165 pod\u013ea miesta bydliska.<\/p>\n\n\n\n<p><strong>Pozit\u00edvne zistenia:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>V\u00e4\u010d\u0161ina pacientov hodnotila \u010dakaciu dobu ako kr\u00e1tku.<\/li>\n\n\n\n<li>A\u017e 212 ozna\u010dilo pr\u00edstup lek\u00e1ra ako v\u00fdborn\u00fd.<\/li>\n\n\n\n<li>O\u0161etrovate\u013esk\u00fa starostlivos\u0165 sestier hodnotili ako v\u00fdborn\u00fa v 221 pr\u00edpadoch.<\/li>\n\n\n\n<li>Vysok\u00fa spokojnos\u0165 vyjadrili aj s informovanos\u0165ou o zdravotnom stave a lie\u010dbe.<\/li>\n\n\n\n<li>Technick\u00e9 vybavenie, \u010distotu a bezpe\u010dnos\u0165 ambulanci\u00ed hodnotili preva\u017ene pozit\u00edvne.<\/li>\n\n\n\n<li>Webov\u00fa str\u00e1nku nemocnice v\u00e4\u010d\u0161ina respondentov ozna\u010dila ako vyhovuj\u00facu.<\/li>\n\n\n\n<li>Orient\u00e1cia v are\u00e1li nemocnice bola pre v\u00e4\u010d\u0161inu pacientov bezprobl\u00e9mov\u00e1.<\/li>\n\n\n\n<li>A\u017e 225 z 229 respondentov by ambulancie odporu\u010dilo svojim zn\u00e1mym.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">L\u00f4\u017ekov\u00e1 \u010das\u0165 \u2013 oddelenia<\/h2>\n\n\n\n<p>Na 8 oddeleniach bolo v roku 2025 vyplnen\u00fdch 225 dotazn\u00edkov (z toho 31 elektronicky), \u010do predstavuje v\u00fdrazn\u00fd n\u00e1rast oproti predch\u00e1dzaj\u00facemu roku.<\/p>\n\n\n\n<p>Pacienti sa pre hospitaliz\u00e1ciu rozhodovali najm\u00e4 na z\u00e1klade odpor\u00fa\u010dania, dostupnosti alebo boli privezen\u00ed z\u00e1chrannou slu\u017ebou.<\/p>\n\n\n\n<p><strong>Hlavn\u00e9 v\u00fdsledky:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pr\u00edstup lek\u00e1rov v\u00fdborn\u00fd &#8211; 208 pr\u00edpadov.<\/li>\n\n\n\n<li>O\u0161etrovate\u013esk\u00e1 starostlivos\u0165 sestier &#8211; vysok\u00e9 hodnotenie 207 pacientov.<\/li>\n\n\n\n<li>Pozit\u00edvne hodnotili aj slu\u017eby pomocn\u00e9ho zdravotn\u00edckeho person\u00e1lu.<\/li>\n\n\n\n<li>V\u00e4\u010d\u0161ina pacientov bola spokojn\u00e1 s informovanos\u0165ou o lie\u010dbe a zdravotnom stave.<\/li>\n\n\n\n<li>Profesion\u00e1lne spr\u00e1vanie person\u00e1lu ocenilo 200 respondentov.<\/li>\n\n\n\n<li>Spokojnos\u0165 so stravou bola ni\u017e\u0161ia v porovnan\u00ed s ostatn\u00fdmi oblas\u0165ami, no st\u00e1le preva\u017eovali pozit\u00edvne hodnotenia.<\/li>\n\n\n\n<li>A\u017e 215 z 222 pacientov by nemocnicu odporu\u010dilo svojim zn\u00e1mym.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.donsp.sk\/donsp\/wp-content\/uploads\/csc_0177-scaled.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"680\" src=\"https:\/\/www.donsp.sk\/donsp\/wp-content\/uploads\/csc_0177-1024x680.jpg\" alt=\"csc 0177\" class=\"wp-image-9155\" srcset=\"https:\/\/www.donsp.sk\/donsp\/wp-content\/uploads\/csc_0177-1024x680.jpg 1024w, https:\/\/www.donsp.sk\/donsp\/wp-content\/uploads\/csc_0177-300x199.jpg 300w, https:\/\/www.donsp.sk\/donsp\/wp-content\/uploads\/csc_0177-768x510.jpg 768w, https:\/\/www.donsp.sk\/donsp\/wp-content\/uploads\/csc_0177-1536x1020.jpg 1536w, https:\/\/www.donsp.sk\/donsp\/wp-content\/uploads\/csc_0177-2048x1360.jpg 2048w, https:\/\/www.donsp.sk\/donsp\/wp-content\/uploads\/csc_0177-750x498.jpg 750w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">P\u00f4rodnica<\/h2>\n\n\n\n<p>Na p\u00f4rodnici bolo v roku 2025 vyplnen\u00fdch 27 dotazn\u00edkov, z toho 13 elektronicky. V\u00fdber n\u00e1\u0161ho zariadenia ovplyvnili najm\u00e4 odpor\u00fa\u010dania, recenzie a dostupnos\u0165.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">P\u00f4rodn\u00edcke oddelenie<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>V\u00e4\u010d\u0161ina pacientiek hodnotila pr\u00edstup lek\u00e1rov aj sestier ako v\u00fdborn\u00fd, rovnako aj celkov\u00e9 spr\u00e1vanie person\u00e1lu.<\/li>\n\n\n\n<li>Spokojn\u00e9 boli aj v oblasti informovanosti a starostlivosti po p\u00f4rode.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Novorodeneck\u00e9 oddelenie<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vysok\u00e1 spokojnos\u0165 bola zaznamenan\u00e1 s pr\u00edstupom lek\u00e1rov aj sestier.<\/li>\n\n\n\n<li>Pozit\u00edvne bola hodnoten\u00e1 aj informovanos\u0165 o zdravotnom stave novorodenca a pomoc pri doj\u010den\u00ed.<\/li>\n<\/ul>\n\n\n\n<p><strong>\u010eal\u0161ie zistenia:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>V\u00e4\u010d\u0161ina mami\u010diek preferuje syst\u00e9m rooming-in (die\u0165a s matkou hne\u010f po p\u00f4rode alebo do 24 hod\u00edn).<\/li>\n\n\n\n<li>24 z 27 respondentiek by p\u00f4rodnicu odporu\u010dilo svojim zn\u00e1mym.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Z\u00e1ver a odpor\u00fa\u010dania<\/h2>\n\n\n\n<p>V\u00fdsledky monitorovania za rok 2025 potvrdzuj\u00fa vysok\u00fa mieru spokojnosti pacientov s poskytovanou zdravotnou starostlivos\u0165ou v DONsP. Pozit\u00edvne hodnotenia sa t\u00fdkaj\u00fa najm\u00e4 odbornosti a pr\u00edstupu zdravotn\u00edckeho person\u00e1lu, informovanosti pacientov a celkov\u00e9ho prostredia nemocnice.<\/p>\n\n\n\n<p>Na z\u00e1klade z\u00edskan\u00fdch \u00fadajov vedenie monitorovania navrhuje prechod na elektronick\u00fa formu zberu dotazn\u00edkov, pr\u00edpadn\u00e9 centralizovanie papierov\u00fdch dotazn\u00edkov (napr. na recepcii). Uva\u017euje o pravidelnom vyhodnocovan\u00ed &#8211; mesa\u010dne alebo kvart\u00e1lne.<\/p>\n\n\n\n<p>Podrobn\u00e9 v\u00fdsledky s\u00fa dostupn\u00e9 v sum\u00e1roch jednotliv\u00fdch oddelen\u00ed a ambulanci\u00ed, ako aj u mana\u017e\u00e9rky kvality.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><em>\u010eakujeme v\u0161etk\u00fdm pacientom za poskytnut\u00fa sp\u00e4tn\u00fa v\u00e4zbu, ktor\u00e1 n\u00e1m pom\u00e1ha neust\u00e1le zvy\u0161ova\u0165 kvalitu poskytovanej zdravotnej starostlivosti.<\/em><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>V&auml;&#269;&scaron;ina pacientov by na&scaron;u nemocnicu odporu&#269;ila . Vypl&yacute;va to z prieskumu spokojnosti pacientov s poskytovanou zdravotnou starostlivos&#357;ou, ktor&yacute; v roku 2025 realizovala nemocnica. Cie&#318;om bolo z&iacute;ska&#357; sp&auml;tn&uacute; v&auml;zbu od pacientov a identifikova&#357; oblasti, v ktor&yacute;ch sa m&ocirc;&#382;eme &#271;alej zlep&scaron;ova&#357;. Pacienti&nbsp;<a class=\"read-more\" href=\"https:\/\/www.donsp.sk\/donsp\/vyhodnotenie-dotaznikov-spokojnosti-pacientov\/\"><\/a><\/p>\n","protected":false},"author":4,"featured_media":9155,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","pgc_sgb_lightbox_settings":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-9154","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-novinky"],"_links":{"self":[{"href":"https:\/\/www.donsp.sk\/donsp\/wp-json\/wp\/v2\/posts\/9154","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.donsp.sk\/donsp\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.donsp.sk\/donsp\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.donsp.sk\/donsp\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.donsp.sk\/donsp\/wp-json\/wp\/v2\/comments?post=9154"}],"version-history":[{"count":1,"href":"https:\/\/www.donsp.sk\/donsp\/wp-json\/wp\/v2\/posts\/9154\/revisions"}],"predecessor-version":[{"id":9156,"href":"https:\/\/www.donsp.sk\/donsp\/wp-json\/wp\/v2\/posts\/9154\/revisions\/9156"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.donsp.sk\/donsp\/wp-json\/wp\/v2\/media\/9155"}],"wp:attachment":[{"href":"https:\/\/www.donsp.sk\/donsp\/wp-json\/wp\/v2\/media?parent=9154"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.donsp.sk\/donsp\/wp-json\/wp\/v2\/categories?post=9154"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.donsp.sk\/donsp\/wp-json\/wp\/v2\/tags?post=9154"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}